Services
Just like you, Procura provides the best possible customer care
We are fortunate to call some of the best home health care organizations in the world our clients. Whether in Australia, Canada, or the USA, Procura clients all have one thing in common. They give the best in patient care and they expect the best in customer care. We’re happy to oblige! Not content to simply ‘satisfy’, from implementation to ongoing customer support, we’re with you every step of the way, ensuring that your relationship with us is a happy, productive, and profitable one.
Implementation Services
We’ve been exceeding expectations since 1989, successfully implementing the Procura solution and training hundreds of homecare and community care agencies worldwide. Believing that a successful implementation puts people first and software second, Procura’s implementation team focuses on your unique needs to formulate an implementation and training plan that will work best for you. Our goal is a seamless and quick transition from your current business solution to Procura, ensuring minimal downtime and maximum business continuity. Learn more »
Training Services
Any software is only as effective as its user’s ability to make it perform according to their needs. Accordingly, our people first approach to training provides you with an individualized training plan that’s designed to meet your organizational needs while accommodating your staff’s level of expertise. Our comprehensive training promotes a quick, efficient, and effective implementation, promoting staff confidence and productivity. Learn more >>
Transitional & Ongoing Support
Implementation is only the beginning of our relationship with our clients. Understanding that your Procura solution is vital to your business, we pledge a commitment availability and accessibility to you. Upon the successful “go-live” of your Procura solution, our Implementation Team transitions you over to our Customer Support Team where you will be introduced to your very own Transitional Support Specialist. When you are ready to go on it on your own, your Transitional Support Specialist will introduce you to the other members of the Customer Support Team who will support you over the long-term. Learn more »
Ongoing Client Benefits
Built on success and trust, our long relationships with our clients are our greatest asset. Dedicated to adding value to your Procura experience at every step of the relationship, we offer you exclusive client benefits like our annual Procura user group - SHARE, our client product steering committee - GUIDE, Discussion Forums & Client Newsletters. Learn more »
