Customer Support
We’re Here to Support You Every Step of the Way
Your success with your Procura solution means everything to us. We are committed to providing you with knowledgeable, timely customer service that meets your support needs and exceeds your expectations. Our experienced Customer Support Team’s technical training and practical, hands-on product experience ensures that you will receive a focused response to critical, time-sensitive issues that is solution oriented and user-friendly.
Customer Support Services include:
- Access to Application Support Specialists who act as your single point of contact for issue resolution. They leverage their in-depth knowledge of our products to assist you with identifying, replicating and resolving application issues.
- Regularly scheduled release-based enhancements that provide new functionality, additions to existing functionality or provide enhancements required to meet regulatory changes.
- An automated case management system, through which each issue is reported, tracked and resolved. This ensures that our support team is able to maintain a record of customer contacts by case, track all cases logged by each company and ensure that you are receiving the best possible support.
- A Customer Discussion Forum that provides you with quick access to releases and their associated documentation, product webinars and product feature discussion groups.
- Online case submission and review. You can track the status of your case at every point in the process.
You’re never alone with Procura – we look forward to being of service to you.
For a more detailed description of support hours and support request requirements please visit our Contacting Customer Support page.
