Customer Support

We’re Here to Support You Every Step of the Way

Your success with your Procura solution means everything to us. We are committed to providing you with knowledgeable, timely customer service that meets your support needs and exceeds your expectations. Our experienced Customer Support Team’s technical training and practical, hands-on product experience ensures that you will receive a focused response to critical, time-sensitive issues that is solution oriented and user-friendly.

We would be pleased to answer any questions or provide guidance.

Contact our Customer Support Team in one of the following ways:

Online Case Submission and Tracking – Current Procura customers are invited to communicate with our Customer Support Team, request new enhancements and log and track the progress of support issues online. This is your preferred method of seeking Customer Support for all non-critical issues.

Log a case through the Online Support now!

By Telephone - In North America, our Support Analysts are available from 5:00 am to 5:00 pm PST on weekdays at 1.877.776.2872. On Saturday and Sunday, our Support Analysts are available from 7:00 am - 3:00 pm PST to support critical cases only. For weekend critical case support, please refer to your service level agreement for how to reach a Support Analyst.

In Australia, our Support Analysts are available from 8:00 am to 5:00 pm BNE on weekdays at 1.877.776.2872 and from 1:00 am to 11:00 am BNE on weekends for critical case support only at 1.250.388.0880.

Online Customer Discussion Forums

We encourage our customers to participate in various online forums for discussions around specific product feature groups like Point of Care as well as future product developments and enhancements. We invite you to join one of our Customer Discussion Forums.

Looking for your Account Manager?

If you are a current Procura customer, you can reach your Account Manager at 1.877.776.2872 ext. 6420.