Customer Support
Ongoing Customer Support
Procura is committed to providing our customers with knowledgeable, timely customer service. Our experienced Customer Support Team’s technical training and practical, hands-on product experience ensures that you will receive a focused response to critical, time-sensitive issues.
You can reach the Customer Support Team in three ways:
- Online Case Submission and Tracking - Customers are invited to communicate with our Customer Support Team, request new enhancements and log and track the progress of support issues online. This is the preferred method of seeking Customer Support for all but critical issues.
Access the Online Tracking System (Tracker)
- Email - When submitting a request via e-mail, please include your name, telephone number, a short description of your issue/question and your preferred method of response.
- By Telephone – In North America, our Support Analysts are available from 5:00 am to 5:00 pm PST on weekdays at 1.877.776.2872. On Saturday and Sunday, our Support Analysts are available from 7:00 am - 3:00 pm PST to support critical cases only. For weekend critical case support, please refer to your service level agreement for how to reach a Support Analyst.
In Australia, our Support Analysts are available from 8:00 am to 5:00 pm BNE on weekdays at 1.877.776.2872 and from 1:00 am to 11:00 am BNE on weekends for critical case support only at +1.250.388.0880
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